Refund policy

Refund Policy

All import duties, taxes and customs fees are non-refundable once payment has been processed and the shipment has been released by customs.

If you believe there has been an error in the amount charged, please contact us within 7 days of payment at contact@kdx-group.com with your tracking number and a description of the issue.

KDX Group will review your claim and, if justified, issue a refund within 14 business days to the original payment method.

Exceptions

• Duplicate payments will be refunded in full.
• Payments made for shipments that are returned to origin by customs are eligible for a partial refund (customs fees only; duty already assessed by the government is non-refundable).